What We Do
Complaints Management
Ethics Complaints Management Process
The Ethics Complaints Management Process (ECMP) is the AASW’s formal system for receiving and responding to complaints about the alleged unethical practice or behaviour of its members.The current situation in Australia is that it is not compulsory for Social Workers to be members of their professional association (the AASW). The AASW can only receive complaints about Social Workers who are members of the AASW.
How can I find out if a Social Worker is a member?
Please contact our National Ethics Officer or our National Office in Canberra.
What if the person is not a member?
Our National Ethics Officer can provide you with information about alternative dispute resolution options. You are welcome to contact the National Ethics Officer via phone or email.
Who can I contact to discuss a potential complaint?
Anyone considering making a complaint about a Social Worker is encouraged to consult with the National Ethics Officer. The National Ethics Officer can provide you with important information about the complaints process. You are welcome to contact the National Ethics Officer via phone or email.
How do I make a complaint?
Please refer to the following documents: