See More

> Events > Browse by Branch/Location > AASW Webinar Recording | Embracing the Power of Emotional Intelligence

AASW Webinar Recording | Embracing the Power of Emotional Intelligence

Event Details
Date: Ongoing
Venue: Online
CPD hrs: 1.5 hours
CPD Category: 2 - Skills and Knowledge

Refer to listing

Organiser: AASW


(03) 9320 1000


Watch the 1.5 hour recording of AASW's Embracing the power of emotional intelligence webinar.

Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.

It is the key to managing ourselves and our interpersonal relationships with managers, clients and colleagues.

This session explores the key skills and behaviours of emotional intelligence, to build trust and rapport for high performing teams, and build a positive culture for effective quality service provision.

“Understanding and handling one’s own and others’ emotions is a critical aspect at every stage of the social work task: engagement, assessment, observation, decision making, planning and intervention.” (Training organisation for personal Social Services, 2004)

The session introduces concepts and practical skills in Emotional Intelligence (EQ) using the work of Daniel Goleman. His framework of EQ will be unpacked, exploring the five dimensions, the benefits, the behaviours and strategies to build skills for EQ development across each dimension.

"It was very enjoyable and I appreciated the added resources to explore further. Nice practical framework to apply" – training participant, June 2022.

"Great webinar - Lisa is very engaging, knowledgeable, shares useful resources, is dynamic and super funny" – webinar participant, September 2021.

Who should register? People who wish to advance their professional growth by developing their Emotional Intelligence.

1.5 hours of CPD activity: Category 2, skills and knowledge
AASW Credential: Mental Health; Supervision (coming soon)

Learning Outcomes

Participants will be able to:

  • Identify the five dimensions of EQ
  • Apply techniques to improve their relationships and self-management
  • Implement a personalised set of strategies to address less helpful habits and grow their EQ
  • Harness EQ to manage burnout and stress


Lisa Harrison

Lisa is a highly experienced and versatile Professional Development Facilitator who assists organisations to create measurable, sustainable behaviour change.  

Specialising in practical approaches with tangible skills and behaviours, her work focuses on personal and interpersonal skills: building emotional intelligence, communication, leadership, and self-management – for all levels of contributors and leaders. She is an accredited organisational coach including for several psychometrics, and has lectured in adult behaviour, development and workplace leadership for 25 years.  

Method of delivery

Once you have registered for this recording, all online content is available to view at your convenience via the AASW online on-demand training platform.

Please ensure that your email address is accurate and updated when you register.

Subtitles are available.


The webinar recording duration is 1.5 hours.


This recording can be claimed for CPD purposes, consistent with the CPD Goals and Hours Requirements.

Find out more today about opportunities to have your specialised social work skills recognised.


Members $90 (incl GST)

New Graduates, Retired and Student Members $45 (incl GST)

Non-members $120 (incl GST)

Student non-members $60 (incl GST)


To receive member prices please login to the member centre before proceeding with your purchase.

Click submit on the right-hand side of page to register.

AASW - Australian Association of Social Workers