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AASW Webinar Recording | Navigating Difficult Conversations

Event Details
Date: Ongoing
Venue: Online
CPD hrs: 1.5 hours
CPD Category: 2 - Skills and Knowledge

Refer to listing

Organiser: AASW


(03) 9320 1000


Watch the 1.5 hour recording of AASW's Navigating Difficult Conversations webinar.

Whether meeting with clients, stakeholders, supervisors, direct reports or superiors, difficult conversations form a large part of social work practice. Even so, these conversations are labelled “difficult” for a reason – they can be very challenging!

This discussion will empower you to approach difficult conversations with more confidence.

It will give you the context to appreciate where difficult conversations fit into healthy professional relationships, before moving into practical skills and tools you can use to ensure success in your own difficult conversations.

"Very helpful and engaging" – webinar participant, February 2022.

Who should register? Social workers and Allied Health Professionals who wish to improve their communication skills, or who are new to working in management or leadership positions.

1.5 hours of CPD activity: Category 2, skills and knowledge
AASW Credential: Supervision (coming soon)

Learning Outcomes

Participants will be able to:

  • Understand the purpose and value of difficult conversations
  • Recognise and overcome common barriers to success in difficult conversations
  • Use tools, frameworks and strategies to prepare for, participate in, and respond to difficult conversations
  • Evaluate how effective communication can achieve productive and constructive outcomes


Lisa Harrison

Lisa is an accredited Emotional Intelligence coach, and highly experienced and versatile Professional Development Facilitator who assists organisations to create measurable, sustainable behaviour change.

Specialising in practical approaches with tangible skills and behaviours, her work focuses on personal and interpersonal skills: building emotional intelligence, communication, leadership, and self-management – for all levels of contributors and leaders. She is an accredited organisational coach including for several psychometrics, and has lectured in adult behaviour, development and workplace leadership for 25 years.

Her work spans across all types of organisations, industries and companies who all share a common need for people and teams to be optimally effective.

Lisa is back by popular demand, having delivered several workshops and webinars with the AASW in 2021.

Method of delivery

Once you have registered for this recording, all online content is available to view at your convenience via the AASW online on-demand training platform.

Please ensure that your email address is accurate and updated when you register.

Subtitles are available.

Please note: This webinar will be available until 22 February 2023


The webinar recording duration is 1.5 hours.


This recording can be claimed for CPD purposes, consistent with the CPD Goals and Hours Requirements.

Find out more today about opportunities to have your specialised social work skills recognised.


Members: $90.00 (including GST)
New graduates, retired and student members: $45.00 (including GST)
Non-members: $120.00 (including GST)
Non-member students: $60.00 (including GST)


To receive member prices please login to the member centre before proceeding with your purchase.

Click submit on the right-hand side of this page to register.

AASW - Australian Association of Social Workers