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Being a Trauma Informed Service; What it means and what it takes

Event Details
Date: 11 June 2020
Venue: Mackay, QLD
CPD hrs: 6

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Organiser: Healing Foundation

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Coupled with growing understandings of the widespread and harmful impacts of trauma, there has been a growing awareness that with appropriate supports and interventions people can recover from trauma. As a consequence, there has also been greater awareness that organisations and service systems can either assist in resolving, or worsening, the impacts of trauma. Being trauma-informed has now become an important focus across a vast array of social, health and legal services and it is recognised that leadership is vital to achieving and sustaining trauma informed approaches.

This one day training program will explore what it means, and more importantly, what it takes, to become a ‘trauma-informed’ service. In particular, the training will focus on how an organisation can structurally integrate knowledge about trauma across its service system so that policies, procedures and practices are designed to actively avoid re-traumatisation of service users or being harmful for workers. The connections between twenty-first century leadership theory and trauma informed perspectives will also be explored to give guidance to those leading services and teams.

The training will be informed by contemporary research and practice accompanied by many practical tips and ideas on how organisations can work towards and sustain being trauma-informed.

Financial support to assist with travel and accommodation costs may be available for specialist domestic and family violence, sexual assault and women’s health and wellbeing staff who are registered for programmed events. Contact us at

Morning tea and lunch will be provided.

Learning objectives

  • Understanding the origins of the trauma informed model
  • Understanding the elements of the trauma informed model
  • Exploring leadership capacities required to lead trauma informed service approaches
  • Exploring strategies to organisationally embedding trauma informed approaches
  • Application of these strategies to participant’s organisational contexts.

Presenter details

Penny Gordon has a 37 year career as a psychologist during which time she has worked extensively across clinical and organisational fields of psychology. Penny is a highly regarded trainer and facilitator and as well as regularly presenting professional development programs has also taught across a range of graduate and post graduate university courses. Penny has specialised in supporting adults who have experienced significant trauma as either an adult or a child. This area of work includes working with members of the community to resolve their experiences of primary trauma and also assisting a broad range of professionals across legal and justice services, mental health, oncology and palliative care, domestic and family violence, homelessness and housing, child protection, family intervention and support and other first responder groups who are vulnerable to secondary traumatic stress due to their continuous exposure to other people’s trauma. Additionally, Penny has championed these organisations to be trauma informed in the delivery and design of their services. For the past 22 years Penny has worked in her own consulting business supporting organisations, teams and individuals to work effectively as possible in their fields of endeavour.

Tere Vaka is a psychologist with over twenty five years’ experience providing services including clinical counselling, supervision and assessments and, employee assistance services, training development and delivery, organisational change management and mental health policy development and implementation in the workplace. These services have been delivered to numerous organisations across the public, corporate and community-based sectors. A focus has been the provision of consultancy services, training, team and individual professional supervision sessions aimed at supporting practitioners, frontline and senior leaders to enhance their skills, knowledge, practices, policies and procedures in relation to the provision of services to clients with a history of trauma. Accompanying this is a strong focus on supporting service providers to sustain their own psychological, emotional and physcial resilience in order to manage the continuous challenges of this work.

Location and date

Mackay - venue to be confirmed refer to organiser for further details

11 June

9:00am - 4:00pm


Target: $132

Non target: $396



AASW - Australian Association of Social Workers