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Difficult But Necessary Conversations

Event Details
Date: 13th Jun 2019
Venue: Sydney, NSW
CPD hrs: 7.5 Hours

AASW members: $390 (plus GST)
Standard: $420 (plus GST)

Organiser: Scott Dutton

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This one day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult but necessary conversations.

A difficult but necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse - so we may try to avoid it or if we know we have to have it, we may try and blunder through it.

This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients or students. It is also applicable for challenging interpersonal conversations. This course will explore the difficult conversation utilising the Harvard Negotiation Project model.

Learning objectives

On completing the 1-day course, participants will be able to:

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

Presenter details

Scott Dutton, is considered the most engaging, dynamic and innovative speaker & workshop facilitator in the conflict resolution field. He has 20 years+ experience - facilitating more than 500 workshops and training more than 15,000 professionals in the following areas: Conflict Intelligence™, Mindful Conflict™, Mediation, Negotiation, Emotional Intelligence, Difficult Conversations, Managing Challenging Behaviours, Conscious & Mindful Leadership, Workplace Culture, Group Facilitation & Presentation Skills. Scott has also mediated more than 200 formal mediation sessions in the areas of workplace, parent/ adolescent and family law conflict.

Scott has been awarded CSP (Certified Speaking Professional) designation - the highest level of international accreditation. He is one of Australia’s top 100 speaking professionals as certified by the Professional Speakers Australia (PSA) and is recognised by the Global Speakers Federation (GSF) as among the top 15% of professional speakers worldwide. Scott presents at conferences, forums and symposiums throughout Australia.

Scott’s qualifications include a BSW and BSc. (Psych. major). He is a member of the Professional Speakers Australia (PSA), the Australian Association of Social Workers (AASW), a Practitioner Member of the Australian Dispute Resolution Association (ADRA) and is a Nationally Accredited Mediator. Scott has also undertaken a Masters level short course in Conflict Coaching and a Certificate IV in Assessment & Workplace Training. Scott has previously worked with a number of leading mediation agencies, as a co-ordinator/ mediator for two Reconnect programs, a training consultant in schools, a workplace consultant for EAP programs and as a conference convener for Juvenile Justice.

Scott facilitates training workshops and services for organisations throughout Australia, including: Department of the Prime Minister and Cabinet – Indigenous Affairs Network, ATO, Anglicare, Family Relationship Services, NSW Ombudsman, Monash University, Magistrates Court of Tasmania, Melbourne City Mission, GrainCorp, Hotham Mission, Griffith University, Department of Justice & Attorney General, Red Cross & Fitzroy Basin Elders, Byron Youth Service, CatholicCare, City of Monash, Department of Agriculture and Water Resources, Gold Coast Hospital, IPAR, Department of Family & Community Services, Roper Gulf Shire Council, St Vincent’s Hospital, Trinity Grammar School, Uniting and Wiley.

Location and date


13 June 2019


AASW members: $390 (plus GST)
Standard: $420 (plus GST)

Registration and More Information



AASW - Australian Association of Social Workers