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Navigating Difficult Conversations

Event Details
Date: 17 February 2022
Time: 11.00am-12.30pm (AEDT)
Venue: Online
CPD hrs: 1.5 hours

Refer to listing

Organiser: AASW


(03) 9320 1000


Whether meeting with clients, stakeholders, supervisors, direct reports or superiors, difficult conversations form a large part of social work practice. Even so, these conversations are labelled “difficult” for a reason – they can be very challenging!

This webinar will empower you to approach difficult conversations with more confidence.

It will give you the context to appreciate where difficult conversations fit into healthy professional relationships, before moving into practical skills and tools you can use to ensure success in your own difficult conversations.

This webinar will be engaging and interactive, so to get the most out of it make sure you attend live!

Presentation slides will be provided to all registrants after the webinar. Additionally, a recording of this webinar will be made available to registrants for 2 weeks after the event.

Who should attend? Social workers and Allied Health Professionals who wish to improve their communication skills, or who are new to working in management or leadership positions.

1.5 hours of CPD activity: Category 2, skills and knowledge

Learning Outcomes

Participants will be able to:

  • Understand the purpose and value of difficult conversations
  • Recognise and overcome common barriers to success in difficult conversations
  • Use tools, frameworks and strategies to prepare for, participate in, and respond to difficult conversations
  • Evaluate how effective communication can achieve productive and constructive outcomes


Lisa Harrison

Lisa is an accredited Emotional Intelligence coach, and highly experienced and versatile Professional Development Facilitator who assists organisations to create measurable, sustainable behaviour change.

Specialising in practical approaches with tangible skills and behaviours, her work focuses on personal and interpersonal skills: building emotional intelligence, communication, leadership, and self-management – for all levels of contributors and leaders. She is an accredited organisational coach including for several psychometrics, and has lectured in adult behaviour, development and workplace leadership for 25 years.

Her work spans across all types of organisations, industries and companies who all share a common need for people and teams to be optimally effective.

Lisa’s facilitation style is dynamic and insightful, and she encourages plenty of interaction. So be ready to fully participate throughout the program.

Lisa is back by popular demand, having delivered several workshops and webinars with the AASW in 2021.

Location and date

Live online: a Zoom link will be emailed to you prior to the webinar
17 February 2022
11.00am-12.30pm (AEDT)

A recording of the webinar will be sent to registrants via email after the event and available to watch for 2 weeks.


Members $90.00 (including GST)
New Graduates, Retired and Student Members $45.00 (including GST)
Non-members $120.00 (including GST)


To receive member prices please login to the member centre before proceeding with your purchase.

Click submit on the right-hand side of this page to register.

*Please note, registrations close 16 February 2022 at midnight (AEDT).

AASW - Australian Association of Social Workers