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Ethics and Practice Standards Consultation Service


Ethics and Practice Standards Consultation Service (Members only)

The Ethics and Practice Standards Consultation Service is a free service for members and relevant others (such as employers of AASW members) to consider, discuss and process ethical dilemmas and ethical practice issues. Our ethics and practice standards staff can provide both verbal and written information in relation to ethics and practice issues and assist in linking ethical and best practice decision making to the Code of Ethics, Practice Standards and broader ethical and practice theories.

The Ethics and Practice Standards Consultation Service is available during the following times. Please note all times are Australian Eastern Daylight Time (October to April), or Australian Eastern Daylight Savings Time (April to October):

  • Monday 9.30am to 1:00pm
  • Wednesday 2pm to 5:00pm
  • Friday 9.30am to 1:00pm

The ethics consultation service can be contacted by email ethicsconsult@aasw.asn.au. Information and resources can also be accessed on the AASW website here. Alternatively, you can phone 03 9320 1044, the voice message is checked regularly.

Ethics and Practice Guidelines

The service has also developed a range of ethics and practice guidelines and resources for social workers that address common issues arising in consultations. Members are encouraged to refer to these guidelines in the first instance before contacting for a consultation. The guidelines currently include information and guidance on the following topics:

  • Mandatory Reporting
  • Writing Court Reports
  • Consent and Working With Children
  • Case Note Recording
  • 'You've Been Served' - Responding to a Subpoena
  • International ethics - Australian Social Workers Overseas
  • Supporting Ethical Practice in the Workplace
  • Professional Boundaries and Dual Relationships
  • Information Management
  • Conflicts of Interest
  • Social media, Information and Communication Technologies

Click here to see the Ethical Guidelines

Ensuring high standards and preventing complaints

One of the primary objectives of the AASW is to ensure that social workers are equipped with the skills, knowledge and reflective resources to ensure high standards of practice and prevent ethical misconduct and harm to the public.

Taking the time to discuss any issues raised by concerned clients is often the quickest, easiest and most respectful way to resolve complaints.

If a client is concerned about a service provided, or with something that was said or occurred in the course of the service provision, it is important to listen and consider how the concern could be addressed. Often, providing a clear explanation or acknowledging that something went wrong, even if it was unavoidable, can resolve any concerns or issues.

Always consider if your response is appropriate first, and ensure you are aware, and your clients are aware, of your employer’s complaint management processes. If you can’t resolve a concern, we are here to help. AASW members can contact our Ethics and Practice Standards Consultation Service to discuss options and strategies for respectful resolution of concerns.

Who provides the service?

The Ethics and Practice Standards Consultation Service is managed by the Professional Officer - Standards, who works closely with a team of national ethics and practice standards experts.

Who can contact the service?

The service is particularly provided for members, however others may contact the service (e.g. employers).

How do I contact the service?

The Code of Ethics, Practice Standards and Ethics and Practice Guidelines provide extensive guidance for ethical practice and in most instances address the common issues arising in consultations. Please refer to these documents in the first before contacting the Professional Officer - Standards at:
ethicsconsult@aasw.asn.au or on (03) 9320 1044.
*Please ensure that you include the area code (03) if calling from outside Victoria.

Please refer above to first paragraph for availability times.

AASW - Australian Association of Social Workers