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Membership Engagement and Retention Officer

  • Professional Membership Association: National Voice for Social Justice
  • Melbourne based; Nationally networked service delivery
  • Full time [fixed term 12 months]

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 14,000 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

Reporting to the Team Leader, Customer Recruitment & Retention [initial period Membership Engagement Coordinator] and working as a part of a collaborative team, the Member Engagement & Retention Officer is responsible for membership renewal and retention outcomes through:

  • Operating as a primary point of contact for general member and prospective member enquiries and complaints;
  • Selling the benefits of membership to existing members, prospective members and lapsed members;
  • On boarding of new members
  • Processing membership applications and renewals (including payments);
  • Supporting membership growth and sales strategies;
  • Supporting membership retention strategies to reverse membership loss; and
  • Providing a responsive and positive service customer experience for our members.

Please refer to the position description for a full list of duties and responsibilities

Key selection criteria:

  • Demonstrated experience in a customer service environment.
  • Business development and/or sales background experience including customer retention.
  • Highly developed communication skills [active listening, verbal and written].
  • Professional/confident phone voice.
  • Proficiency with computers, especially with CRM and LMS systems and processes software, and strong typing skills.
  • Ability to manage challenging/ difficult conversations.
  • Strong time management skills.
  • Adaptability and accountability.
  • Well-developed administrative and organisational skills
  • Excellent communications skills
  • Strong computer literacy and database experience
  • Enthusiastic with a positive can-do attitude
  • Ability to manage competing priorities
  • Commitment to innovation and continuous improvement

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and a cover letter addressing the key selection criteria listed above.

International Qualifications and Assessments Officer

  • Part time or full time hybrid work from home and office
  • Initial term 6 months potential for ongoing

$80k + super FTE

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 14,000 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

A rewarding opportunity exists for an International Qualifications Assessment (IQA) Officer at the Australian Association of Social Workers (AASW) within our Ethics and Standards Program.

The IQA Officer is responsible for managing the AASW’s program for the membership eligibility assessments of people with overseas social work qualifications, including those social workers who intend to migrate to Australia.

The successful applicant will have a sound understanding of social work education and overseas social work qualifications, including the Australian Social Work Education and Accreditation Standards.

Selection Criteria:

  • Relevant social work qualification
  • Professional experience in a social work setting
  • Well-developed administrative and communication skills including written report writing and verbal communication
  • Efficient and effective organisational skills, including managing deadlines, managing information and attention to detail
  • Well-developed problem solving and analytical skills
  • A commitment to customer service
  • Sound competency with IT skills, including working knowledge of email, Word and Excel programs
  • Experience in working in a fast paced and high-volume administration environment

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and cover letter which addresses the selection criteria.

A copy of the position description is available via our website www.horizonemployment.com.au

Administration Officer

  • Professional Membership Association: National Voice for Social Justice
  • Melbourne based; national network service delivery
  • Full time - fixed term 6 months [may extend]

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 14,000 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

The Administration Officer will support the Ethics & Standards team by providing effective and efficient support services particularly in the Ethics Complaint Management Process (ECMP).

Key position responsibilities:

The Administration Officer is responsible for:

  • supporting the ECMP in managing email and phone correspondence;
  • compiling documents according to systems and pro-formas;
  • scheduling meetings;
  • drafting meeting minutes and agendas;
  • record keeping and data management in a SharePoint environment;
  • secretarial assistance to the legal counsel
  • the compilation of monthly or other reports as requested under guidance;
  • updating forms and information e.g. information for the AASW website, e-bulletin

Refer to the position description for a full list of responsibilities.

Key selection criteria:

  • A minimum of four years’ (administrative) support skills or similar;
  • Highly experienced in the use of MicrosoftOffice applications particularly Word,PowerPoint, Excel, Teams;
  • Able to work autonomously with minimal supervision and as part of a small team;
  • Highly developed organisational skills, including experience in managing/co-ordinating meeting schedules and managing conflicting work priorities and delivering quality work outputs within tight timelines;
  • Experienced in drafting formal correspondence according to systems and processes;
  • Experienced in maintaining information databases and filing systems;
  • Ability to work well under pressure and to respond flexibly to changing circumstances;
  • Excellent time management skills; and
  • Ability to ensure privacy and confidentiality over information provided, as appropriate

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

Please send us your résumé and a cover letter addressing the key selection criteria listed above. If you do not respond to the selection criteria, your application may not be considered.

Further information on the AASW can be found by visiting our website at www.aasw.asn.au

Applications close Thursday 8 April 2021.

Manager, Marketing and Communications

  • Melbourne based; nationally networked service delivery
  • Full-time
  • Competitive salary and conditions

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 14,000 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

We’re now looking for a dynamic and energetic manager to take a strong lead and champion the marketing and communications strategy and direction across the organisation. You will naturally demonstrate a ‘can-do’ attitude and actively contribute to developing a culture of excellence through empathy, humility, responsiveness and flexibility.

You will have strategic and operational responsibility for the review and implementation of the AASW’s marketing and communications strategy to ensure the Association’s profile and reputation are enhanced, promoted and protected in line with the Associations priorities. You will take the lead in the development and delivery of AASW’s Publications, Communications and Marketing functions, ensuring the AASW’s communications through the various channels are engaging and effective with measurable returns.

With your extensive professional experience, you will have a well-developed capacity to build relationships with internal and external stakeholders. High level communication and relationship-building skills and experience together with excellent negotiation and influencing skills are vital in this role.

A summary of the key areas of accountability includes:

  • implementing the Marketing and Communication Strategy;
  • strategizing and implementing compelling campaigns leveraging traditional and digital marketing;
  • overseeing the implementation and evaluation of the AASW brand;
  • leading the production of content for use across AASW website, eDMs, socials, media, including the development, execution and evaluation of AASW campaigns;
  • overseeing the production and distribution of marketing and communications collateral for the AASW;
  • providing strategic advice and recommendations to the AASW leadership team;
  • providing effective leadership to drive the performance and outputs of the team including day to day management of the Marketing and Communications as well as the Publications teams;
  • optimizing the commercial return of publications, events and activities;
  • managing and reporting against relevant budgets;
  • working across the Association to identify and execute customer/member focused opportunities;
  • supporting the implementation of the AASW Strategic Plan in conjunction with the CEO and Senior Managers; and
  • leading other strategic initiatives/projects identified by the CEO.

Key Selection Criteria:

  • Tertiary qualification in Communications, Journalism, Marketing or Media or another relevant field
  • 6+ years Marketing and Communications leadership experience
  • Demonstrated experience of digital marketing and communications technologies
  • Understanding of search engine optimisation principles and proven digital media and marketing automation skills
  • Experienced people manager and leader with demonstrated capabilities of managing for effective performance outcomes including team capability and capacity building and managing employee engagement
  • Highly organised with exceptional attention to detail, and the ability to prioritise tasks, monitor budgets, work autonomously and as part of a team
  • Demonstrated ability to develop and execute marketing, communications and social media plans and deliver results
  • Outstanding writing and editing skills and demonstrated experience in implementing effective communications and content plans
  • Demonstrated skills in crafting persuasive and engaging content for a variety of audiences and channels
  • Excellent knowledge of media and materials production, and communication and amplification techniques, including experience in producing email marketing campaigns
  • Strong stakeholder relationship management skills
  • Advanced skills in Microsoft Word, MS TEAMS, Google Analytics, Salesforce, Pardot, Canva, Hootsuite
  • Business analytical skills, managing budgets and general business acumen

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and cover letter which addresses the selection criteria.

A copy of the position description is available via our website www.horizonemployment.com.au

If you would like to discuss this role further, please contact Cindy Smith, CEO on 03 9320 1022 .

Manager, Social Policy & Advocacy

  • Melbourne based; nationally networked service delivery
  • Full-time [part time would be considered]
  • Salary $120K + super [full time equivalent]

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 13,000 members. The AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

We are now seeking a motivated and results focussed leader with senior manager experience to drive the social policy and advocacy agenda according to organisation strategy and membership support. Reporting to the CEO, you will manage a professional team and be accountable for the execution of strategy and the ultimate delivery of social policy and advocacy unit goals including member advocacy.

With your extensive professional experience, you will have a well-developed capacity to build relationships with internal and external stakeholders to influence social work service design and embed solutions in government policy. High level communication and relationship-building skills and experience are vital to this role. Excellent negotiation and influencing skills are also a must.

You will need to display a ‘can-do’ attitude and actively contribute to developing a culture of excellence through empathy, humility, responsiveness and flexibility.

Key areas of accountability include but not limited to:

Social policy & advocacy

  • Ensure the provision of timely and informed advice and information to the CEO and AASW Board on social policy/advocacy matters
  • Lead the Social Policy and Advocacy Team in the development and implementation of informed and cogent policies and strategies that help promote AASW as a leading advocate in these areas
  • Oversee the preparation and lodgement of formal submissions to government inquiries in consultation with the CEO and the Social Policy and Advocacy Team, ensuring the content accurately reflects the AASW’s position and the social work profession

Campaign management

  • Planning, co-ordinating and deploying AASW's efforts to achieve registration, taking due account of the prevailing political climate and social/community opinion on matters that would potentially support and/or hinder AASW objectives in this regard
  • Leading advocacy campaigns that cause the advancement of the AASW credentials and improve outcomes for AASW members in relation to achieving increased government funding and to otherwise raise the profile of the credentials with key government/NGO stakeholders and the community in general.

Stakeholder engagement

  • Develop and maintain a national network of stakeholders who can provide expertise and insight across a range of emerging issues relating to key areas of accountability and/or who can operate as "expert advisors" on key areas of professional practice – the National Advisory Panels.
  • In consultation with the Member Engagement Team, utilise and build upon AASW data/information sources/access points to harvest member feedback/contributions across a range of social policy/advocacy issues.
  • Ensure AASW social policy/advocacy interests are properly represented and communicated to a range of stakeholder groups, including government departments/agencies, universities and professional groups to ensure AASW operates at the forefront of social policy/advocacy issues
  • Represent AASW and the profession at a range of external and internal forums, including Senate hearings, government enquiries and at events involving other professional membership bodies, peak bodies.

Please refer to the position description for a full list of position responsibilities.

Selection Criteria:

  • Tertiary qualified with relevant post-graduate degree
  • Significant professional experience developing policy and advocating positions to government and stakeholders.
  • Demonstrated experience developing high level campaigns and submissions related to policy and advocacy strategies.
  • Highly developed written, research and analytical skills.
  • Depth of understanding of social disadvantage particularly within the Aboriginal community and practical experience of developing and implementing initiatives which support community engagement, reconciliation and empowerment.
  • Demonstrated capability of managing competing work demands in a complex environment and achieving accurate and excellent outcomes within tight delivery timelines.
  • Experienced people manager with demonstrated capabilities of managing for effective performance outcomes including team capability and capacity building and managing employee engagement.
  • Highly articulate and inspiring communicator with a significant level of experience of working with a range of high profile, influential stakeholders, building productive, collaborative and value-add relationships.
  • Significant understanding and practical experience of working within Australia's state and federal government arrangements within the social policy context.
  • Experience in the development of social policy related media/communications/media strategy and implementation plan.

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and cover letter which addresses the selection criteria.

A copy of the position description is available via our website www.horizonemployment.com.au

Further information on AASW can be found by visiting our website at www.aasw.asn.au

If you would like to discuss this role further, please contact Cindy Smith, CEO on 03 9320 1022.

Professional Officer - Ethics & Standards

  • Professional Membership Association: National Voice for Social Justice
  • Melbourne based; Nationally networked service delivery
  • Full time or part time ongoing

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 13,500 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

Position Overview:

  • Delivering the AASW’s Ethics and Standards Consultation Service with support and training provided
  • Participating in the delivery of the Ethics Complaints Management Process
  • Developing, reviewing and monitoring professional standards and guidelines.

An exciting opportunity for a seasoned Social Worker to expand their career into the field of Ethics. The Professional Officer, Ethics and Standards will work within the AASW’s Ethics Framework and collaborate within relevant program areas across the department and will be supported by the Team Leader Ethics and Standards.

The Ethics and Practice Standards Consultation Service is a free service for members to consider, discuss and process ethical dilemmas and ethical practice issues. The ethics officer may research and then provide verbal or written information in relation to ethics and practice issues and assist in linking ethical and best practice decision making to the Code of Ethics, Practice Standards and broader ethical and practice theories.

You will also support a best practice approach and ensure complaints are processed through the Ethics Complaints Management Process in a timely manner and in accord with the governance processes as set out in the AASW By Laws on Ethics and other relevant guiding documentation.

On occasions you will assist in the review and implementation of practice standards and development of improved processes and other key initiatives to support and embed positive conduct, identification and reporting of integrity and ethics matters.

The Ethics Officer is responsible for:

  • Delivering the AASW’s Ethics and Standards Consultation Service with support and training provided
  • Participating in the delivery of the Ethics Complaints Management Process
  • Co-ordination of complaints of alleged breaches of AASW’s Code of Ethics in accordance with the AASW By Laws on Ethics and the Ethics Complaint Management Process
  • Administrative tasks associated with managing the files associated with alleged complaints in accord with Privacy legislation
  • Contribute to the Professional Standards documentation as required in collaboration with the Team Leader, Professional Standards and Ethics
  • Reviewing and monitoring professional standards and guidelines.
  • Preparation of monthly or other reports as requested.

Key selection criteria:

  • Relevant tertiary qualification in Social Work and minimum 3 years experience as a Social Worker
  • Excellent administration skills
  • Demonstrated high-level communication skills including verbal, written and report writing skills
  • Ability to work well under pressure in a fast-paced environment and to respond flexibly to changing circumstances
  • Excellent time management and prioritisation skills
  • Experience in mentoring or leadership
  • Ability to ensure privacy and confidentiality over information provided, as appropriate
  • An understanding of the AASW Code of Ethics
  • Proficiency in the use of the Microsoft office suite

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

Please send us your résumé and a cover letter addressing the key selection criteria listed above. If you do not respond to the selection criteria, your application will not be considered.

Further information can be requested by contacting Sofie Fabre: sofie.fabre@aasw.asn.au

View the position description​​​

AASW - Australian Association of Social Workers