See More

> Events > Browse by Branch/Location > AASW Webinar Recording | Case Management Practice in Schools: Navigating the complexity

AASW Webinar Recording | Case Management Practice in Schools: Navigating the complexity

Event Details
Date: Ongoing
Venue: Online
CPD hrs: 1.5 hours
CPD Category: 2 - Skills and Knowledge

Refer to listing

Organiser: AASW


(03) 9320 1000


Watch the 1.5 hour recording of AASW's Case Management Practice in Schools: Navigating the complexity webinar.

Case Management is relied on in a variety of therapeutic and support contexts to respond to the complex needs of clients, but how should social workers approach case management in a school environment specifically?

Schools are complex organizations with unique support structures and ways of working. Social workers and other support professionals find working with students brings individualized considerations for their health and well-being, rights to privacy and confidentiality, and reporting obligations to the school and families. This ultimately means social work practice in a school environment will have its own distinct expectations, aims, and ideas of best practice for supporting school-aged clients.

This webinar discusses contemporary case management practice in school settings, including a brief examination of case management principles, stages, and processes. Building on this understanding, the role, and contributions of social workers in school-based case management will be analyzed.

Through case studies drawn from the presenter’s own experience as a high school-based social worker, participants will be invited to apply a’ systems thinking ‘approach to social work practice and consider methods for ‘implementing’ case management processes in a school setting.

Systems acknowledge the interconnectedness of people's lives and the influences around them. Using a systems perspective in School Case management practice, specifically drawing on Bronfenbrenner's ecological systems approach, enables practitioners to understand and respond to complex needs of their clients. The case studies will demonstrate how to implement case management processes within school drawing on this thinking.

"This has been by far the best PD I’ve attended" – webinar participant, November 2022.

Who should register? Social workers and allied health practitioners or support professionals who work in schools, ECEI (early childhood early intervention) or with school-aged young people are encouraged to attend. This webinar will be valuable for social workers of all levels of experience, including graduates and those not already working in schools.

1.5 hours of CPD activity: Category 2, skills and knowledge
AASW Credential: Mental health; School (coming soon)

Learning Outcomes

By the end of this program, participants will be able to:

  • To understand case management as a practice approach in a school setting
  • Analyse the role of social workers in school-based case management practice
  • Apply systems thinking to social work and case management practice and process in schools
  • Consider methods of implementing case management processes within a school setting


Michelle Brown (MSW, BA (Gender Studies), BSocSc, GradCert Mediation - Family Specialisation) is an experienced social worker with 20 years of service in school environments including secondary schools, Reception to Year 12, co-education, single sex, Department public schools, Catholic and Independent schools. Michelle has held various roles in these schools including attendance and behaviour support, student leadership and wellbeing counsellor.

Michelle has 10 years’ experience teaching at University in Social Sciences and Social Work. Michelle currently coordinates Case Management courses for undergraduate and postgraduate students, alongside teaching groupwork and supervising placement students. Michelle currently works in a single sex Independent R-12 school supporting students as a School Social worker.

Method of delivery

Once you have registered for this recording, all online content is available to view at your convenience via the AASW online on-demand training platform.

Please ensure that your email address is accurate and updated when you register.

Subtitles are available.


The webinar recording duration is 1.5 hours.


This recording can be claimed for CPD purposes, consistent with the CPD Goals and Hours Requirements.

Find out more today about opportunities to have your specialised social work skills recognised.


Members: $90.00 (including GST)
New graduates, retired and student members: $45.00 (including GST)
Non-members: $120.00 (including GST)
Non-member students: $90.00 (including GST)


To receive member prices please login to the member centre before proceeding with your purchase.

Click submit on the right-hand side of page to register.

AASW - Australian Association of Social Workers