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AASW Webinar Recording | Influencing People and Outcomes

Event Details
Date: Ongoing
Venue: Online
CPD hrs: 1.5 hours
CPD Category: 2 - Skills and Knowledge

Refer to listing

Organiser: AASW


(03) 9320 1000


Watch the 1.5 hour recording of AASW's Influencing People and Outcomes webinar.

“Trust is the conduit for influence; it's the medium through which ideas travel.” – Amy Cuddy

Influencing is not about selling or manipulation - influencing skills enable individuals to deliver messages successfully, to shift the direction of a conversation, to get a point across, and to encourage behaviour and decisions in clients and colleagues - even without formal authority.

Influencing is a key part of communication for social workers. Through their interactions with clients, families and groups, as well as other professionals, social workers can positively influence outcomes and empower the people they work with to improve their lives.

This recording offers participants the opportunity to reflect on their influencing skills and covers techniques and strategies to successfully manage a range of influencing conversations in a variety of situations.

It draws on the principles of influence and how these can be applied in a way that is effective and, more importantly, ethical.

"It was very useful training on effective communication" – webinar participant, May 2022.

Who should register? Suitable for any level of practitioner who wishes to develop their influencing skills.

Additional resources Presentation slides and worksheet

1.5 hours of CPD activity: Category 2, skills and knowledge
AASW Credentials: Supervision (coming soon)

Learning Outcomes

By the end of this recording, participants will be able to:

  • Identify why influencing is a necessary skill for practice
  • Distinguish ethical influencing from manipulation
  • Leverage the principles of influence to successfully manage conversations
  • Structure an influencing conversation.


Lisa Harrison

Lisa is a highly experienced and versatile Professional Development Facilitator who assists organisations to create measurable, sustainable behaviour change.

Specialising in practical approaches with tangible skills and behaviours, her work focuses on personal and interpersonal skills: building emotional intelligence, communication, leadership, and self-management – for all levels of contributors and leaders. She is an accredited organisational coach including for several psychometrics, and has lectured in adult behaviour, development and workplace leadership for 25 years.

Her work spans across all types of organisations, industries and companies who all share a common need for people and teams to be optimally effective.

“Loved the vibrancy of the presenter, Lisa. Very engaging and useful content thank you” - Building Resilience webinar participant, August 2021.

Method of delivery

Once you have registered for this recording, all online content is available to view at your convenience via the AASW online on-demand training platform.

Please ensure that your email address is accurate and updated when you register.

This webinar will be available until 31 May 2023.

Subtitles are available.


The webinar recording duration is 1.5 hours.


This recording can be claimed for CPD purposes, consistent with the CPD Goals and Hours Requirements.

Find out more today about opportunities to have your specialised social work skills recognised.


Members: $90.00 (including GST)
New graduates, retired and student members: $45.00 (including GST)
Non-members: $120.00 (including GST)
Non-member students: $90.00 (including GST)


To receive member prices please login to the member centre before proceeding with your purchase.

Click submit on the right-hand side of page to register.

AASW - Australian Association of Social Workers