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Processing times

We are currently experiencing more than four times the normal volume of applications and therefore experiencing longer than usual processing times.

Due to the many different formats of attachments and frequent missing information in applications that were submitted using the superseded PDFs, processing times can vary significantly.

Please be assured that the assessment team is working through pre-assessment of all applications in a fair first in first out approach.

We are unable to respond to requests for application updates by phone as this would delay assessment further.

If you are concerned about your application progress and have not heard from us for more than 6 weeks, please email

The times given below are an approximation and are from receipt of a complete application.

Mental Health and all other credentials submitted by PDF: 6-15 weeks

Mental Health and all other credentials submitted online: 5 weeks

Reinstatements: 3 weeks

AASW - Australian Association of Social Workers