The Australian Association of Social Workers is committed to handling feedback and complaints fairly, promptly and transparently. AASW values feedback as an opportunity to improve its services, decisions and conduct.

The Feedback and Complaints Policy explains how AASW receives, reviews and addresses feedback and complaints concerning dissatisfaction from AASW members and the public about decisions made, or services provided by AASW, or concerning the conduct of an AASW employee, volunteer, contractor or third-party performing work for AASW.