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Empowering Excellence: The transition from service provider to service manager with Dr Elizabeth Shannon

Event Details
Date: Ongoing
Venue: Online
CPD hrs: Approximately 1.5 hours including reflective exercises
CPD Category: 2 - Skills and Knowledge

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Organiser: AASW


Research shows that about one-third of all health and social care service managers in Australia have a health or social care provider background. That is, as direct service clinicians and staff mature in their profession and become more experienced, they are encouraged to take on both the professional supervision of individuals and the management of groups or units within their service. The transition from ‘service provider’ to ‘service manager’ often brings challenges and can be a sharp learning curve for emerging leaders in the health and community sectors

This course aims to assist professionals in the welfare, health and community services sectors to strengthen their leadership and management skills, as they transition into management and leadership roles. The course is also suitable to current managers seeking to further their leadership aspirations and pathways, and those contemplating the transition into management in the future.

The course covers the following key knowledge areas:

  • Communication and negotiation
  • People management
  • Service and financial management
  • Bridging and building relationships
  • Systemic and strategic leadership

This course explores these key transition areas, together with the capabilities and skill areas for development required to support the transition process. Registrants are also encouraged to complete a number of reflective exercises (including a SWOT analysis) to assist them to develop and assess their learning and development needs and strengths, together with their goals in transitioning into, or furthering their management careers.

This workshop is suited to a range of social work and/or other community and Allied Health workers, across community, health, Government and welfare settings.

Course objectives

This course seeks to enable participants to:

  • Understand the strengths, weaknesses, opportunities and challenges identified with the transition from service provider to service manager
  • Identify and explore key knowledge areas pertinent to the transition into leadership – including frameworks and core skill development

Presenter details

Dr Elizabeth Shannon is a Manager, Leadership and Management Development, Tasmanian Department of Health and Human Services, and Adjunct Senior Lecturer, School of Rural Health, Faculty of Health Science, University of Tasmania.

A practitioner of 30 years’ experience, Elizabeth has published nationally and internationally on management and leadership development.

Elizabeth was instrumental in the development of the Australian health leadership framework: Health LEADS Australia, where she represented the Tasmanian Department of Health and Human Services on the national consultation working group. She has continued to champion the framework in her Departmental work and in her work in the national Leadership Collaborative - a multi-jurisdictional group promoting health leadership development in the public sector.

Elizabeth developed and delivered the online postgraduate unit LEADing in Health and Human Services, based on Health LEADS Australia, for the University of Tasmania. Elizabeth has also been commissioned to deliver leadership development as part of the CARAH Health LEADS program in Central Australia.

Method of delivery

Once you have registered for this course, all online content is available to view at your convenience via the AASW SWOT Platform.

Please ensure that your email address is accurate and updated when you register.


The online workshop duration is one hour, with additional hours required to complete the reflective exercises. All hours can be claimed for AASW CPD purposes.


This course can be claimed for CPD purposes consistent with the CPD Goals and Hours Requirements.

Find out more today about opportunities to have your specialised social work skills recognised.


AASW member price: $99
AASW student price: $49
Non-member price: $149


  1. Register for this course by following the link to the right
  2. Upon registering, you will receive a confirmation email containing all access instructions.

For further information regarding the Empowering Excellence Program, please contact us on

AASW - Australian Association of Social Workers